Withdrawal / Refund Policy

The Parks, Recreation & Community Services Department strives to address your concerns so that you can either continue with the program or, in some cases, receive a refund. If you are not satisfied with the quality of any of our programs, please contact us at:

Email parks@cityoftracy.org 

Phone (209) 831-6202

HOW TO REQUEST A WITHDRAWAL

  • Complete a Request for Class/Activity Withdrawal Form(PDF, 239KB) at least 5 business days prior to the start of the class
  • Submit the form to Parks, Recreation & Community Services staff or via email at parks@cityoftracy.org

REFUND POLICY & TRANSFER GUIDELINES

  • Transaction Fee: A $5.00 fee per class applies to all withdrawals, transfers, or refunds
  • Credit Card Payments: Refunds will be made to the original credit card within 5–7 business days.
  • Cash/Check Payments: Refunds can be made as credit to your ActiveNet Account (or) via check.
    • Refunds in an amount under $15.00 can be credited to ActiveNet account (no check refunds below $15.00)
    • All refund checks are subject to an additional $5.00 processing fee.
    • Allow 30 days for check processing.
  • Cancelled Classes by the City: No transaction fee will be charged.
  • Non-Attendance: Refunds will NOT be issued for illness or scheduling conflicts.
  • Classes in Progress: Refunds are not available once a class has starte.
  • Materials/Lab Fees: Non-refundable.

Important Notes

  • Registration and payment must be completed before attending class. Instructors cannot accept payments.
  • Program schedules and fees are subject to change. For the most current information, visit www.tracyartsandrec.com.
  • The Parks, Recreation & Community Services Department reserves the right to change, delete, or modify programs, fees, and policies as necessary.

     

 

 

 

Parks Make Life Better!

 

 

 

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