Access Resources

The City of Tracy is committed to helping those who face challenges of homelessness in our community and has provided a list of helpful resources and phone numbers below.

Who can call?

  • Individuals calling for themselves
  • Friends and family members
  • Healthcare providers
  • Anyone needing information on services

Getting Help

The Shelter Referral Flow chart below provides a brief overview of the shelter referral process.

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The steps below outline the shelter referral process.

  1. Outreach

    Client contacts and/or engages with Outreach Teams: Familiar Faces, Tracy Community Connections Center or Sutter Tracy Community Hospital

  2. Assessment

    The Outreach Team will assess the needs of the client and identify resources that may support the success of the client. This may or may not include a shelter intake.

    Assessment

    The Outreach Team will complete the shelter referral form and background check (clients will not be permitted to the program if they have active felony warrants, arson, or 290 registrants). Once background is cleared the referral will be emailed to Shelter Operator case management team. Please take into consideration that the teams do not work 24/7. The shelter will respond to confirm request has been received and the referral has been added to the waitlist.

    Denial

    The Outreach Team will continue to provide case management services and provide additional resources and support to the unhoused individual.

  3. Opening at the shelter

    Shelter Operator will notify the referring Outreach Team upon completion of background check prior to the client being scheduled for intake. If the client does not show up and/or refuses services, Shelter Operator will place the client on the bottom of the waitlist and notify the outreach team member who made the referral. Outreach teams will continue to provide case management and engagement.

  4. Intake Process

    Shelter Operator will work with the client on their intake forms and prepare them for their stay at The Tracy Shelter Program. This includes proper assessment of their current needs and barriers, proper handling of their possessions and supporting them with familiarity of the shelter facility. If applicable, this will also include any support needed for a pet if they are with a pet upon intake.

  5. Enrollment in the shelter

    Shelter team is responsible for shelter intake, case management of shelter clients while enrolled in shelter program and oversight of shelter facility. The shelter will also provide 3 meals a day, onsite laundry services, day programming and transportation support.

  6. Leaving the shelter

    Positive exit

    • Permanent housing
    • Transitional housing
    • Family reunification

    Client exit

    If client is exited from the shelter, the referring team will be notified, and case management/engagement services can restart through outreach teams.

Frequently Asked Questions: Homeless Services

WHAT DOES IT MEAN TO BE "HOMELESS"?

While there are different types of homelessness, street-based outreach teams in Tracy primarily serve those who the U.S. Department of Housing and Urban Development consider "literally homeless" or “unsheltered” – someone who resides in a place not meant for human habitation (e.g. cars, parks, sidewalks, abandoned buildings).

HOW CAN I ACCESS RESOURCES AND REFERRAL SERVICES IN TRACY?

Service Provider Contact Tracy Location Hours of Operation
Familiar Faces (209) 831-6640
(Voicemail Only)
or
PDFamiliarFaces@TracyPD.com		 1000 Civic Center Dr. 8:00 a.m. - 4:00 p.m.
Monday - Friday
Tracy Community Connections Center (TCC) (209) 407-9649
info@tracyccc.org		 95 W 11th St #206 8:30 a.m. - 4:30 p.m.
Monday - Friday
Free Mobile Showers Program New Heart Church
1647 Bessie Ave. (Back Lot)		 Monday, Wednesday, and Friday
9:00 a.m. - 2:00 p.m.
Free Laundry Services Redemption Road Church
72 E. Grantline Road		 Tuesday and Thursday
9:00 a.m. - 12:00 p.m.
Sutter Tracy Community Hospital (209) 835-1500
Patient Referrals		 1420 N. Tracy Blvd. 8:00 a.m. - 4:30 p.m.
7 days a week
Restorative Pathways (Temporary Emergency Housing Facility) (510) 581-5626
24/7 Hotline: (888) 339-7233
Youth Text Line: (510) 214-6331
info@restorativepathways.org		 370 W. Arbor Ave. 24/7
211 San Joaquin County 211 or (800) 436-9997
Text your zip code: 898211
211sj@frcsj.org		 236 W. Beverly Pl. 24/7

 

WHAT DO TRACY OUTREACH WORKERS DO?

Tracy Police Department’s Familiar Faces Homeless Outreach Team supports the City of Tracy’s Strategic Plan to Prevent and End Homelessness by serving as an initial call, triage level, and follow-up response team to identify, engage, and assist those at-risk of or experiencing homelessness in the community. The team provides resources about mental health, substance use disorder treatment, motivational interviewing, trauma-informed care, harm reduction integrated care, and care coordination, through utilizing community, county, and state resources to help divert unsheltered individuals off the streets by offering transportation services to individuals in need of reunification, shelter, urgent care services, and housing options, including the City’s Temporary Housing Shelter. Familiar Faces also provides case management services to those that do not qualify for the Tracy Interim Shelter.

HOW LONG DOES IT TAKE TO LIFT SOMEONE OUT OF HOMELESSNESS?

It varies - every individual in need of support has unique needs that are addressed by our outreach teams with compassion dignity, respect.

WHEN DO OUTREACH WORKERS WORK?

They usually work during the day so they can effectively connect those we serve with the resources and critical services they need that are typically available during normal business hours.

HOW LONG DOES IT TAKE AN OUTREACH TEAM TO RESPOND TO A REQUEST FOR SERVICES?

Due to high demand, it may take a few days for an outreach team to be deployed. Those who are most vulnerable are prioritized. Please call 911 for medical and psychiatric emergencies.

Local Resources

 

County and Other Resources

 

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