Utility bills are sent out every month. Payment is due within three weeks after the billing date. Payments received after the delinquent date will be subject to late fees/penalties. 

You can pay your bill using the following methods:

Utility Online Customer Bill Pay
Access your Customer Portal or make a One Time Payment here. View your bill, make payments with a credit card, (VISA ,MC, Amex and Discover), E-check, Paypal & Paypal Credit, Venmo, Google Pay and Apple Pay, schedule a future payment, sign up for E-bill services,  or register for automatic payments by completing the required Authorization for Automatic Payments Form.



In store Cash Payments
Log on to your Customer Portal or One Time Payment , under payment method click and select Choose Retail Location. You will be prompted to enter your zip code or to Use My Location to select the store you would like to pay at. Retailers include Walmart, Dollar General, CVS and more.

Pay-by-Phone
Call (209) 831-6800 to pay your Utility Bill using your Visa, Master Card or electronic check. Be prepared and have your Utility Bill Account Number and Customer Number available, and follow the instructions to make your payment. Payment made is a one-time transaction. This option is available 24/7 at no cost.

By Mail
Mail in your check or money order to the City's depositary bank, Wells Fargo at the following address: City of Tracy, P.O. Box 888884, Los Angeles, CA 90088-8884.

In Person
Inside City Hall during normal business hours or you may drop your check or money order (no cash please) in one of the drop boxes located at City Hall. One box is located off of Civic Center Drive, across from the Police Department, a drop slot into the building on the water fountain side, and a box in the North parking lot at City Hall, 333 Civic Center Plaza.

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