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City Departments

Residential Utilities

DUE TO THE COVID-19 EMERGENCY, CITY HALL IS CURRENTLY CLOSED TO THE PUBLIC UNTIL FURTHER NOTICE AND IS NOT ACCEPTING PAYMENTS OR SERVICE FORMS IN PERSON

The Finance Department sends bills to City residents and businesses each month for water, sewer, garbage (solid waste) and storm drain services. About 25,000 bills are prepared each month. The City operates its own water and wastewater (sewer) plants as well as maintains a storm drain system. Garbage, recycling and yard waste service is provided by a private firm but the charge is combined on the City’s bill.

To sign-up for utility services, close a utility account, or authorize automatic payments, please see “Resources” to the right for the required forms.  Residents can sign-up for utility services by emailing a signed Residential Utility Services Application (Spanish version) to customerservice@cityoftracy.org or fax to (209) 831-6846.  Please note, copies of your rental agreement or escrow closing documents are required to be submitted with your application.

 
There are several bill payment options available to Tracy utility customers, including: automatic payments, online payments, pay by phone, 7-Eleven cash payments, secure drop boxes located at City Hall (333 Civic Center Plaza) and by mail to the following address:
CITY OF TRACY
P.O. BOX 398884
SAN FRANCISCO, CA  94139-8884
 
To contact a customer service representative, you may call (209) 831-6800 or email customerservice@cityoftracy.org

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